Cranky customers? Crazy coworkers? Bad Bosses? Frustrating Employees?

Winning at Work is a collection of tips, tools and insights to help you navigate the nasties, and find success and happiness at work and home.  Have fun reading and share with your friends. If you have any suggestions or topic ideas, let us know!

Recent Articles

Angry customer going to sue

The Customer Who’s Going To Sue

 

Why would a customer want to sue a nice person like you?

How has this happened? Some blame overzealous people in the legal profession. Others blame a growing culture of selfishness and a pervasive entitlement attitude. Whichever the cause, the fact remains that there are more and more customers out there prepared to sue us when things go wrong. What can we do to protect ourselves?

Read More »

Latest Articles

Search by category

When You Talk,
Are People Listening?

Voice Mastery for Telephone & Business

Do you sometimes feel as though people don’t take you seriously? That they don’t really listen to what you are saying even when it’s important?

Get the tools for enhancing:

  • your credibility
  • your persuasiveness, and
  • listener engagement

Voice Mastery is critical if you are:

  • in customer service
  • in sales
  • a manager
  • working from home

Register today to begin leveraging the science of Voice Mastery.