casting blame may give us some short-term satisfaction, it significantly damages our opportunities and reputations. It disempowers us and tells everyone around that we’re not willing to take ownership.
A positive attitude is something that everyone is capable of. It doesn’t require a specific education or skill set; and it’s not dependent on how much money you make, how good looking you are or what you do for a living. Attitude is, quite simply, a decision one makes.
The dynamics of dealing with a group of people is quite different than dealing with an individual. Here are a few do’s and don’ts to keep in mind
It’s no accident that these are the people we turn to when whenever a decision needs to be made. The skill of being decisive creates respect and trust, and one of the core qualities that employers look for when hiring or promoting. It is also key component of being perceived as competent – which tells customers and colleagues that they can trust you.
If you’re like most people, though, even though you know how important the skill of listening is, you’ve probably never taken the time to actively improve that skill.
One of the reasons that this experiment works so quickly and the results are so dramatic is that good listeners are in incredibly short supply. The reality is that most people prefer talking – and most of us aren’t nearly as good at listening as we think we are.
Before you condemn a customer, colleague or boss for not explaining something well or of not paying close enough attention to your instructions, ask yourself these six things:
It’s a valuable exercise to occasionally turn our focus a little more inward. The truth is, many of the challenges we have with other people can have origins right in our own little brains.
Here are five questions you should ask yourself from time to time:
Looking to build stronger, closer relationships at work and in your personal life? Here are three we should always be working on:
One of the most powerful communication skills you can harness is the power of silence. The next time you’re in a meeting, look for the individual who is clearly engaged and paying attention, but remaining silent. When they do speak, you’ll be astounded at how much weight their opinion carries.
