how to create customer loyalty
Winning with Customers

How to Create Customer Loyalty


“How do  you create customer loyalty?”  It’s a question I’m frequently asked.  It’s a great question, the answer to which is most often ignored when organizations are developing their business strategy.

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customer service language barrier
Winning with Customers

Customer Service Language Barriers


In today’s global village it is not uncommon to find yourself face-to-face, or on the telephone, with a customer who is struggling with your language. It can be a tremendously awkward and frustrating situation for all concerned. If you can’t find an app to help out, here are six rules for overcoming language barriers:

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Angry customer going to sue
Winning with Customers

The Customer Who’s Going To Sue


Why would a customer want to sue a nice person like you?

How has this happened? Some blame overzealous people in the legal profession. Others blame a growing culture of selfishness and a pervasive entitlement attitude. Whichever the cause, the fact remains that there are more and more customers out there prepared to sue us when things go wrong. What can we do to protect ourselves?

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customer who is never happy
Winning with Customers

How To Deal With A Customer Who Is Never Happy


You’ve done all you can. You’ve bent over backwards to try and satisfy this customer – but to no avail. He (she) is a customer who is never happy, and seems to find something wrong with everything you and your company do.

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When You Talk,
Are People Listening?

Voice Mastery for Telephone & Business

Do you sometimes feel as though people don’t take you seriously? That they don’t really listen to what you are saying even when it’s important?

Get the tools for enhancing:

  • your credibility
  • your persuasiveness, and
  • listener engagement

Voice Mastery is critical if you are:

  • in customer service
  • in sales
  • a manager
  • working from home

Register today to begin leveraging the science of Voice Mastery.