condescending coworker
Winning with Coworkers

How to Deal With A Condescending Internal Customer


Most of us have ‘internal customers’ – people in our own company who rely on us to provide them with some level of service or support.  Unfortunately, just as there are difficult external customers, there are also difficult internal customers.

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how to create customer loyalty
Winning with Customers

How to Create Customer Loyalty


“How do  you create customer loyalty?”  It’s a question I’m frequently asked.  It’s a great question, the answer to which is most often ignored when organizations are developing their business strategy.

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customer service language barrier
Winning with Customers

Customer Service Language Barriers


In today’s global village it is not uncommon to find yourself face-to-face, or on the telephone, with a customer who is struggling with your language. It can be a tremendously awkward and frustrating situation for all concerned. If you can’t find an app to help out, here are six rules for overcoming language barriers:

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When You Talk,
Are People Listening?

Voice Mastery for Telephone & Business

Do you sometimes feel as though people don’t take you seriously? That they don’t really listen to what you are saying even when it’s important?

Get the tools for enhancing:

  • your credibility
  • your persuasiveness, and
  • listener engagement

Voice Mastery is critical if you are:

  • in customer service
  • in sales
  • a manager
  • working from home

Register today to begin leveraging the science of Voice Mastery.