Angry customer going to sue
Winning with Customers
Shaun Belding

The Customer Who’s Going To Sue

 

Why would a customer want to sue a nice person like you?

How has this happened? Some blame overzealous people in the legal profession. Others blame a growing culture of selfishness and a pervasive entitlement attitude. Whichever the cause, the fact remains that there are more and more customers out there prepared to sue us when things go wrong. What can we do to protect ourselves?

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How to deal with time vampires
Winning with Coworkers
Shaun Belding

Time Vampires: Coworkers and Customers

 

We’ve all encountered time vampires. These are the people who seem intent on taking up as much of your time as possible – oblivious to your subtle hints about how busy you are. Here are two of the most common types in business – and what you can do about them:

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