Achievement & Success
Getting Things Done
The ability to break through the talking and actually get things done is the hallmark of all highly successful people.
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Category: Workplace Tips
Winning with People
A Great Experiment in Listening
One of the reasons that this experiment works so quickly and the results are so dramatic is that good listeners are in incredibly short supply. The reality is that most people prefer talking – and most of us aren’t nearly as good at listening as we think we are.
Workplace Tips
Outward Focus and The Customer Service Tightrope
Outward focus is our guide to staying on the tightrope. When your customer is the focus of your thoughts, actions and words, creating outstanding customer experiences becomes easier. But it’s not easy.
Workplace Tips
Do You Have an Outward Focus
An outward focus, defined simply, is placing the needs of other people at a higher priority than our own. The classic example is the story of Sir Walter Raleigh
Winning with Coworkers
Communication Problems At Work? Try This
Before you condemn a customer, colleague or boss for not explaining something well or of not paying close enough attention to your instructions, ask yourself these six things:
Workplace Tips
Pick Up The Phone!
Want to be more effective and efficient in your communications and your work relationships? Try picking up the phone. You’ll be surprised at the difference it will make.
Winning with Customers
How to Create Customer Loyalty
“How do you create customer loyalty?” It’s a question I’m frequently asked. It’s a great question, the answer to which is most often ignored when organizations are developing their business strategy.
Achievement & Success
Attitude Check
It’s a valuable exercise to occasionally turn our focus a little more inward. The truth is, many of the challenges we have with other people can have origins right in our own little brains.
Here are five questions you should ask yourself from time to time:
Winning with Employees
Don’t Ignore The Pot-Stirring Employee
The Pot-Stirrer loves an injustice. He (she) lives to find real or imagined issues within the company, or even with you. He constantly questions decisions, and, like a dog with a bone, won’t let go of something once he’s got his teeth in it. To make matters worse, he just doesn’t seem to be happy until everyone at work is talking about it. The Pot Stirrer is almost always in the middle of workplace morale challenges.
Workplace Tips
Is Your Company Really Loyal to Customers? Really?
In today’s ultra-transparent world, there is no way in Hell you can expect loyalty from your customers, if you aren’t genuinely loyal to them. And just like the loyalty you have for your friends, it means you have to have their backs, and make sure that you’re always there for them.
When You Talk,
Are People Listening?
Voice Mastery for Telephone & Business
Do you sometimes feel as though people don’t take you seriously? That they don’t really listen to what you are saying even when it’s important?
Get the tools for enhancing:
- your credibility
- your persuasiveness, and
- listener engagement
Voice Mastery is critical if you are:
- in customer service
- in sales
- a manager
- working from home
Register today to begin leveraging the science of Voice Mastery.
