If you’ve never run a customer service training session for your team, it’s time to put it on your short-term bucket list. But even if you have done training in the past, there comes a time when it should be re-visited. Either way, here are five signs to tell you that its time:
3 Things You Can Do Right Now to Improve Your Internal Customer Service Fred
We built this Cost of a Lost Customer Calculator so you can see it, in real numbers, for your own organization. The numbers are scary, and beg the question – “How many customers can you afford to lose?”
Have you ever had the feeling that people aren’t taking you seriously? The good news is that it’s fixable. Here are eight practices that will enhance your credibility and engagement levels.
Being gracious, and concepts like ‘charm’ and ‘dignity’ have become something of a lost art. Here are five critical rules of graciousness.
For a huge amount of workplaces now, particularly work-from-home workplaces, virtual meetings have become the norm. Here are eight of the very basics to remember for your next virtual meeting
The Secret to Leading a Work-From-Home Team So you wake up, go to work, say
How to Ask Someone to Wear a Mask Without Starting a Fight There are
NOT COOL Giving Employees a Hard Time For Things That Aren’t Their Fault This
(Originally posted April 22, 2008. Updated April 14, 2020) NOTE FROM SHAUN: When I
