One of the reasons that this experiment works so quickly and the results are so dramatic is that good listeners are in incredibly short supply. The reality is that most people prefer talking – and most of us aren’t nearly as good at listening as we think we are.
The Pot-Stirrer loves an injustice. He (she) lives to find real or imagined issues within the company, or even with you. He constantly questions decisions, and, like a dog with a bone, won’t let go of something once he’s got his teeth in it. To make matters worse, he just doesn’t seem to be happy until everyone at work is talking about it. The Pot Stirrer is almost always in the middle of workplace morale challenges.
In today’s ultra-transparent world, there is no way in Hell you can expect loyalty from your customers, if you aren’t genuinely loyal to them. And just like the loyalty you have for your friends, it means you have to have their backs, and make sure that you’re always there for them.
When You Talk,
Are People Listening?
Do you sometimes feel as though people don’t take you seriously? That they don’t really listen to what you are saying even when it’s important?
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