How do you earn customer loyalty
Workplace Tips
Shaun Belding

Is Your Company Really Loyal to Customers? Really?

 

In today’s ultra-transparent world, there is no way in Hell you can expect loyalty from your customers, if you aren’t genuinely loyal to them.  And just like the loyalty you have for your friends, it means you have to have their backs, and make sure that you’re always there for them.

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How to create customer loyalty excerpt
Winning with Customers
Shaun Belding

How to Create Customer Loyalty

 

“How do  you create customer loyalty?”  It’s a question I’m frequently asked.  It’s a great question, the answer to which is most often ignored when organizations are developing their business strategy.

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3 Ways to Motivate People
Achievement & Success
Shaun Belding

3 Ways to Motivate People

 

The ability to motivate the people around you is a tremendous skill to acquire. But how do you do it? Here are three general strategies you can use to motivate other people:

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The Surprising Payoff of Being a Mentor
Achievement & Success
Shaun Belding

The Surprising Payoff of Being a Mentor

 

The things you will learn as a mentor will stay with you all of your life.

The first thing you’ll learn is that the process of teaching and guiding an eager student will have a unexpectedly positive impact on you.

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How to stand out at work
Achievement & Success
Shaun Belding

How to get noticed at work

 

If you work in a large organization, you can sometimes feel like a tiny, invisible piece of a gigantic puzzle. What does it take to get noticed if you’re hoping for career advancement, or even just a little recognition? Here are 5 rules of getting noticed:

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Things I learned from my Dad
Workplace Tips
Shaun Belding

8 Things I Learned From My Dad

 

Father’s Day is a great time to reflect on how much of a difference we can make in the lives of those around us. Whether you are a parent, a friend, a teacher, a leader, a service provider or just a casual acquaintance, you have the opportunity every day to make a difference in someone’s life.

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time for customer service training
Workplace Tips
Shaun Belding

5 Signs Your Company Needs Customer Service Training

 

If you’ve never run a customer service training session for your team, it’s time to put it on your short-term bucket list. But even if you have done training in the past, there comes a time when it should be re-visited. Either way, here are five signs to tell you that its time:

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