Winning with Customers
The Most Important Customer Service Skill You Can Have
(Reproduced with Permission from Customer Service Champions Blog) What is the most important customer service skill
Category: Winning with Customers
Winning with Customers
The Guaranteed Recipe for Outstanding Customer Service
In 2013 A Texas Representative proposed a really interesting Bill to help enhance customer service in
Winning with Customers
Three Myths About Customers From Hell
If you’ve been in a customer service role for longer than a month, you have no doubt experienced a “Customer From Hell.” You know – the ones that can truly spoil your whole day. Here are three of the most common myths about Customers from Hell:
Winning with Coworkers
The Most Neglected Part of Customer Service
Bob is an executive who never includes the proper documentation when submitting his expenses. Jane
Winning with Customers
Customers From Hell: All Talk & No Listen
It’s all you can do to keep from shouting at the top of your lungs, “If you’d just stop talking and listen, I might be able to help you!”
Winning with Coworkers
Good Cop – Good Cop
It gives your customers greater confidence with the second person, and to establish that their needs are not just important to you, but to everybody in the organization. Here’s an example of how it might work in a telephone conversation where you are connecting a customer to somebody in a different department:
Winning with Customers
Problem Customer or Golden Opportunity?
Rather than let difficult situations be a source of stress, new research conducted by The Belding Group suggests that we should see them as golden opportunities
Winning with Customers
Customer Service and the Disney Myth
When companies try and reinvent themselves as a customer-centric organizations, the tier that is rarely asked to transform is the executive level. The result is like trying to plant the only the visible part of an oak tree, without including the supporting root system. There is nothing to give the tree ongoing nourishment to grow and flourish, and nothing to prevent it from blowing over at the first gust of wind.
Winning with Customers
Customer Service Begins With You
Oh, sure, we can point out the customer service flaws with everyone around us, but we can become quite defensive should someone suggest that maybe it’s us who needs to change.
Winning with Customers
7 Steps for Creating a Customer-Focused Company
Those companies who are successful in transforming themselves into World-Class customer-focused organizations do so with a combination of solid planning, absolute commitment and patience. When you study them, you will find a common seven-step process. For those of you looking to change your culture, here it is.
