Winning with Customers
There Is No Such Thing As A “Small” Customer
One of our very first clients was a small shopping centre who was looking
One of our very first clients was a small shopping centre who was looking
A reader from Nashville, Tennessee wrote in asking how to deal with the “Easily
I wish I could take the credit for all of the strategies I share
Service Recovery Skill #3: Get It Done & Get It Right Over the last
There are many customer service skills that are essential to workplace success. Quickly rising to the forefront of these are service recovery skills, and skills for dealing with difficult situations and dealing with difficult people.
(Reproduced with Permission from Customer Service Champions Blog) What is the most important customer service skill
In 2013 A Texas Representative proposed a really interesting Bill to help enhance customer service in
If you’ve been in a customer service role for longer than a month, you have no doubt experienced a “Customer From Hell.” You know – the ones that can truly spoil your whole day. Here are three of the most common myths about Customers from Hell:
The Most Neglected Part of Customer Service Bob is a senior manager who never
It’s all you can do to keep from shouting at the top of your lungs, “If you’d just stop talking and listen, I might be able to help you!”