Customer from Hell: Special Needs
Every now and then you find yourself having to deal with the ‘special needs’
Category: Winning with Customers
The Business Lunch
When you hear the term ‘business lunch’, it conjures up images of wheeler-dealers swilling
People Hot Buttons
We all, at times, find ourselves with the need to influence somebody. We need
Winning with Customers
3 Ways to Prevent Customer from Hell Experiences
3 Ways to Deal With a Customer From Hell [Reprinted with permission from The Customer
Achievement & Success
Have You Mastered The Skill of Listening?
We all know how important the skill of listening is – most of us
3 Critical Etiquette Tips
There’s a widely held belief that fundamental etiquette in the workplace has been in a
The Browsing Customer
People in sales-related occupations often encounter customers who really would prefer to be left alone.
