The Power of Empathy
We have all experienced the truism that life doesn’t always go quite as smoothly
We have all experienced the truism that life doesn’t always go quite as smoothly
Every now and then you find yourself having to deal with the ‘special needs’
When you hear the term ‘business lunch’, it conjures up images of wheeler-dealers swilling
We all, at times, find ourselves with the need to influence somebody. We need
3 Ways to Deal With a Customer From Hell [Reprinted with permission from The Customer
There’s a widely held belief that fundamental etiquette in the workplace has been in a
People in sales-related occupations often encounter customers who really would prefer to be left alone.