The Power of Empathy
We have all experienced the truism that life doesn’t always go quite as smoothly
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Category: Winning with Customers
Customer from Hell: Special Needs
Every now and then you find yourself having to deal with the ‘special needs’
The Business Lunch
When you hear the term ‘business lunch’, it conjures up images of wheeler-dealers swilling
People Hot Buttons
We all, at times, find ourselves with the need to influence somebody. We need
Winning with Customers
3 Ways to Prevent Customer from Hell Experiences
3 Ways to Deal With a Customer From Hell [Reprinted with permission from The Customer
3 Critical Etiquette Tips
There’s a widely held belief that fundamental etiquette in the workplace has been in a
The Browsing Customer
People in sales-related occupations often encounter customers who really would prefer to be left alone.
When You Talk,
Are People Listening?
Voice Mastery for Telephone & Business
Do you sometimes feel as though people don’t take you seriously? That they don’t really listen to what you are saying even when it’s important?
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- your persuasiveness, and
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- in customer service
- in sales
- a manager
- working from home
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