The Top 10 Customer Service Trends for 2013
Technology and higher customer expectations are driving significant trends in customer service. We’ve assembled what
Category: Winning with Customers
The 8 Biggest Customer Service Failures in 2012
2012 was an interesting year for customer service. There seemed to be significantly fewer truly
Winning with Customers
The Top 6 Reasons For Creating A Customer Service Culture
There are a lot of components in an organization that contribute to its success, but
Setting Customer Expectations
Setting Customer Expectations In its simplest terms, creating customer satisfaction is all about meeting or
The Know It All Customer
Every now and then you bump into a customer who is Very Clever, and is
One Size Does Not Fit All Customers
There’s a common belief that delivery of outstanding customer service is as simple as “treating
Customer Service Lessons from a Snake Farmer
At the foundation of customer service and successful selling is the willingness and ability to
Look Beyond the Customer Transaction
There’s a very common trap that people in customer service/sales roles can find themselves in
The DIY Customer
“We’ve decided to go in-house.” This is a sentence that sends shivers down the spines
The Customer Refund
A customer walks into your store with a piece of merchandise, asking for a refund.
