Winning with Customers
How to Tell it Like it is Without Being a Jerk
“You’re just too big a girl for that dress. Everything you’ve got is going to
Category: Winning with Customers
Winning with Customers
It’s Customer Service Time
Have you ever had someone tell you that “I was on hold for five minutes,”
Winning with Customers
The Extra Mile in Customer Service is Paved With… You
We often hear the term “going the extra mile” in reference to memorable customer service experiences. But most of us struggle to define what the extra mile in customer service actually is.
Winning with Customers
10 Must-Read Books on Customer Experience & Customer Service
Customer service and the broader world of customer experience continue to be driving factors
Winning with Customers
One Rare Customer Service Skill That Will Set You Apart
(Reprinted with permission from The Customer Service Champions Blog) We all know how much
Winning with Customers
These 6 Common Customer Service Practices Actually Do More Harm Than Good!
Reprinted with permission from Customer Service Champions Customer service training, when it is good, will
Achievement & Success
Can You Be Replaced By A Vending Machine? Here’s How To Protect Yourself
Can you be replaced by a vending machine? Fifteen short years ago that would
Winning with Customers
So Your Customer Wants Special Treatment…
So, Your Customer Wants Special Treatment… We all want to give customers special treatment.
Winning with Coworkers
Communication Problems At Work? Try This
“OMG! I have already explained this a hundred times! Are you just stupid?” I’m
Winning with Customers
So, You Have A Customer Who Is Fixated – Here’s What To Do
Every now and then you can bump into a customer who is absolutely fixated
