Category: Winning with Customers

 The customer calls or returns to your place of business complaining bitterly that the product

 I tried to contact a company’s customer service department last week, and was reminded why

 Have you ever had someone tell you that “I was on hold for five minutes,”

  Customer service and the broader world of customer experience continue to be driving factors

  So, Your Customer Wants Special Treatment… We all want to give customers special treatment.