We often hear the term “going the extra mile” in reference to memorable customer service experiences. But most of us struggle to define what the extra mile in customer service actually is.
Customer service and the broader world of customer experience continue to be driving factors
(Reprinted with permission from The Customer Service Champions Blog) We all know how much
Reprinted with permission from Customer Service Champions Customer service training, when it is good, will
Can you be replaced by a vending machine? Fifteen short years ago that would
Every now and then you can bump into a customer who is absolutely fixated