We’ve all encountered time vampires. These are the people who seem intent on taking up as much of your time as possible – oblivious to your subtle hints about how busy you are. Here are two of the most common types in business – and what you can do about them:
Wow! The Journey to WOW has been in the Amazon bestseller list for 43 of
First impressions are absolutely critical in customer service, the workplace and every aspect of our
The customer calls or returns to your place of business complaining bitterly that the product
I tried to contact a company’s customer service department last week, and was reminded why
“You’re just too big a girl for that dress. Everything you’ve got is going to
We often hear the term “going the extra mile” in reference to memorable customer service experiences. But most of us struggle to define what the extra mile in customer service actually is.
Customer service and the broader world of customer experience continue to be driving factors
(Reprinted with permission from The Customer Service Champions Blog) We all know how much
Reprinted with permission from Customer Service Champions Customer service training, when it is good, will
