Achievement & Success
Amazon Bestseller – Thank You!
Wow! The Journey to WOW has been in the Amazon bestseller list for 43 of
Category: Winning with Customers
Achievement & Success
Look Into My Eyes…
First impressions are absolutely critical in customer service, the workplace and every aspect of our
Winning with Customers
The Customer with Buyer Remorse
The customer calls or returns to your place of business complaining bitterly that the product
Winning with Customers
Step Away From Your Desk!
I tried to contact a company’s customer service department last week, and was reminded why
Winning with Customers
How to Tell it Like it is Without Being a Jerk
“You’re just too big a girl for that dress. Everything you’ve got is going to
Winning with Customers
The Extra Mile in Customer Service is Paved With… You
We often hear the term “going the extra mile” in reference to memorable customer service experiences. But most of us struggle to define what the extra mile in customer service actually is.
Winning with Customers
10 Must-Read Books on Customer Experience & Customer Service
Customer service and the broader world of customer experience continue to be driving factors
Winning with Customers
One Rare Customer Service Skill That Will Set You Apart
(Reprinted with permission from The Customer Service Champions Blog) We all know how much
Winning with Customers
These 6 Common Customer Service Practices Actually Do More Harm Than Good!
Reprinted with permission from Customer Service Champions Customer service training, when it is good, will
Achievement & Success
Can You Be Replaced By A Vending Machine? Here’s How To Protect Yourself
Can you be replaced by a vending machine? Fifteen short years ago that would
