One Size Does Not Fit All Customers
There’s a common belief that delivery of outstanding customer service is as simple as “treating
There’s a common belief that delivery of outstanding customer service is as simple as “treating
At the foundation of customer service and successful selling is the willingness and ability to
There’s a very common trap that people in customer service/sales roles can find themselves in
“We’ve decided to go in-house.” This is a sentence that sends shivers down the spines
A customer walks into your store with a piece of merchandise, asking for a refund.
As odd as this may sound, most companies don’t take the time to provide professional
What do you do when you are working with someone who simply is a
Two years ago, in Winning at Work Volume 3, Chapter 19, we demonstrated how to
In the most general terms, a ‘difficult customer’ is someone who either behaves badly
What do you do when you have a customer – either an internal or