The Top 5 Reasons for Not Having Customer Service Training
As odd as this may sound, most companies don’t take the time to provide professional
As odd as this may sound, most companies don’t take the time to provide professional
What do you do when you are working with someone who simply is a
Two years ago, in Winning at Work Volume 3, Chapter 19, we demonstrated how to
In the most general terms, a ‘difficult customer’ is someone who either behaves badly
What do you do when you have a customer – either an internal or
As customers, we’ve all experienced it – those times when the number of customers greatly
Most of us have ‘internal customers’ – people in our own company who rely on us to provide them with some level of service or support. Unfortunately, just as there are difficult external customers, there are also difficult internal customers.
Judy from London wrote: “I am a solicitor. One of my clients chronically sits on
There’s widespread belief that customer loyalty is a thing of the past. Customers, we are
We’ve all seen this customer. This is the person who complains loud and long