The Top 5 Reasons for Not Having Customer Service Training
As odd as this may sound, most companies don’t take the time to provide professional
Category: Winning with Customers
Winning with Coworkers
How To Deal With Poor Communicators
What do you do when you are working with someone who simply is a
The Cost of a Lost Customer (revised)
Two years ago, in Winning at Work Volume 3, Chapter 19, we demonstrated how to
The Truth about Difficult Customers
In the most general terms, a ‘difficult customer’ is someone who either behaves badly
The Customer Who Misses Meetings
What do you do when you have a customer – either an internal or
Too Many Customers?
As customers, we’ve all experienced it – those times when the number of customers greatly
Winning with Customers
How to Deal With A Condescending Internal Custoimer
Most of us have ‘internal customers’ – people in our own company who rely on us to provide them with some level of service or support. Unfortunately, just as there are difficult external customers, there are also difficult internal customers.
Customers Who Wait, Then PANIC!
Judy from London wrote: “I am a solicitor. One of my clients chronically sits on
Customers With No Loyalty
There’s widespread belief that customer loyalty is a thing of the past. Customers, we are
The Blame-Storming Customer
We’ve all seen this customer. This is the person who complains loud and long
