The DIY Customer
“We’ve decided to go in-house.” This is a sentence that sends shivers down the spines
“We’ve decided to go in-house.” This is a sentence that sends shivers down the spines
A customer walks into your store with a piece of merchandise, asking for a refund.
As odd as this may sound, most companies don’t take the time to provide professional
What do you do when you are working with someone who simply is a
Two years ago, in Winning at Work Volume 3, Chapter 19, we demonstrated how to
In the most general terms, a ‘difficult customer’ is someone who either behaves badly
What do you do when you have a customer – either an internal or
As customers, we’ve all experienced it – those times when the number of customers greatly
Judy from London wrote: “I am a solicitor. One of my clients chronically sits on
There’s widespread belief that customer loyalty is a thing of the past. Customers, we are