Service recovery skills are critical. Dealing with escalations, difficult situations and demanding customers will increasingly be a requisite tool for those working in customer service.
The next step to service recovery is ensuring that we actually understand and appreciate customers’ issues. It sounds simple, but there are four rules we need to follow to do this correctly.
Have you ever had a customer who just doesn’t quite seem to trust you? They listen to you with raised eyebrow, and don’t take what you say at face value. They look for hidden agendas, and always looks for the “catch.”
4 Rules For Setting Customer Expectations What do these three statements have in common? “This
8 Must-Haves For a Successful Customer Service Training Program Customer service has become the dominant
We’ve all encountered time vampires. These are the people who seem intent on taking up as much of your time as possible – oblivious to your subtle hints about how busy you are. Here are two of the most common types in business – and what you can do about them:
Wow! The Journey to WOW has been in the Amazon bestseller list for 43 of
First impressions are absolutely critical in customer service, the workplace and every aspect of our
The customer calls or returns to your place of business complaining bitterly that the product
I tried to contact a company’s customer service department last week, and was reminded why
