The Blame-Storming Customer
We’ve all seen this customer. This is the person who complains loud and long
We’ve all seen this customer. This is the person who complains loud and long
We’ve discussed words a number of times in Winning at Work – how negative
Every now and then you bump into a customer who is just never happy.
Try this exercise. The next time you’re walking down the street, try and make
There are a number of studies telling us that, in the overwhelming majority of cases
Perhaps the single most effective way to create a positive first impression or establish
Debra from Tennessee wrote: “We have this one client who wants to negotiate everything.
Dealing With Contrarian Customers Contrarian customers are the ones who seem intent on challenging
Every now and then you encounter a customer who just can’t seem to make
A lot of readers have asked what to do about customers who don’t seem