The way of words
We’ve discussed words a number of times in Winning at Work – how negative
We’ve discussed words a number of times in Winning at Work – how negative
Every now and then you bump into a customer who is just never happy.
Try this exercise. The next time you’re walking down the street, try and make
There are a number of studies telling us that, in the overwhelming majority of cases
Perhaps the single most effective way to create a positive first impression or establish
Debra from Tennessee wrote: “We have this one client who wants to negotiate everything.
Dealing With Contrarian Customers Contrarian customers are the ones who seem intent on challenging
Every now and then you encounter a customer who just can’t seem to make
A lot of readers have asked what to do about customers who don’t seem
We have all experienced the truism that life doesn’t always go quite as smoothly