The way of words
We’ve discussed words a number of times in Winning at Work – how negative
Category: Winning with Customers
The Whining Customer
Every now and then you bump into a customer who is just never happy.
The Eyes Have It
Try this exercise. The next time you’re walking down the street, try and make
3 Ways to Avoid Customers from Hell
There are a number of studies telling us that, in the overwhelming majority of cases
Winning with Coworkers
Walk on the Lighter Side
Perhaps the single most effective way to create a positive first impression or establish
The Negotiating Customer
Debra from Tennessee wrote: “We have this one client who wants to negotiate everything.
The Contrarian Customer
This is the customer who seems intent on challenging anything and everything you say.
The Indecisive Customer
Every now and then you encounter a customer who just can’t seem to make
The No Respect Customer
A lot of readers have asked what to do about customers who don’t seem
The Power of Empathy
We have all experienced the truism that life doesn’t always go quite as smoothly
