Winning with Customers
Problem Customer or Golden Opportunity?
Rather than let difficult situations be a source of stress, new research conducted by The Belding Group suggests that we should see them as golden opportunities
Category: Winning with Customers
Winning with Customers
Customer Service and the Disney Myth
When companies try and reinvent themselves as a customer-centric organizations, the tier that is rarely asked to transform is the executive level. The result is like trying to plant the only the visible part of an oak tree, without including the supporting root system. There is nothing to give the tree ongoing nourishment to grow and flourish, and nothing to prevent it from blowing over at the first gust of wind.
Winning with Customers
Customer Service Begins With You
Oh, sure, we can point out the customer service flaws with everyone around us, but we can become quite defensive should someone suggest that maybe it’s us who needs to change.
Winning with Customers
7 Steps for Creating a Customer-Focused Company
Those companies who are successful in transforming themselves into World-Class customer-focused organizations do so with a combination of solid planning, absolute commitment and patience. When you study them, you will find a common seven-step process. For those of you looking to change your culture, here it is.
The Top 10 Customer Service Trends for 2013
Technology and higher customer expectations are driving significant trends in customer service. We’ve assembled what
The 8 Biggest Customer Service Failures in 2012
2012 was an interesting year for customer service. There seemed to be significantly fewer truly
Winning with Customers
The Top 6 Reasons For Creating A Customer Service Culture
There are a lot of components in an organization that contribute to its success, but
Setting Customer Expectations
Setting Customer Expectations In its simplest terms, creating customer satisfaction is all about meeting or
The Know It All Customer
Every now and then you bump into a customer who is Very Clever, and is
One Size Does Not Fit All Customers
There’s a common belief that delivery of outstanding customer service is as simple as “treating