Achievement & Success
Can You Be Replaced By A Vending Machine? Here’s How To Protect Yourself
Can you be replaced by a vending machine? Fifteen short years ago that would
Category: Winning with Customers
Winning with Customers
So Your Customer Wants Special Treatment…
So, Your Customer Wants Special Treatment… We all want to give customers special treatment.
Winning with Customers
So, You Have A Customer Who Is Fixated – Here’s What To Do
Every now and then you can bump into a customer who is absolutely fixated on
Winning with Customers
How To Say No To A Customer – Nicely
Some of the biggest challenges in trying to deliver outstanding customer service are those
Achievement & Success
Good Will, Customer Service & Loyalty
I live in a wonderful small community just outside of Ottawa (Canada’s capital). This
Winning with Customers
Have A Customer In Denial?
Mark Samson of Melbourne, Australia wrote in asking about how to deal with customers
Winning with Customers
People Who Should Avoid Customer Service Jobs
(This article was originally published in Customer Service Champions) Every now and then in
Winning with Customers
How To Deal With Customer Service Escalations
(Reprinted with permission from Customer Service Champions Blog) Every now and then, your customers get
Winning with Customers
There Is No Such Thing As A “Small” Customer
One of our very first clients was a small shopping centre who was looking
Winning with Customers
The Easily Irritated Customer
A reader from Nashville, Tennessee wrote in asking how to deal with the “Easily