“How do you create customer loyalty?” It’s a question I’m frequently asked. It’s a great question, the answer to which is most often ignored when organizations are developing their business strategy.
It’s a valuable exercise to occasionally turn our focus a little more inward. The truth is, many of the challenges we have with other people can have origins right in our own little brains.
Here are five questions you should ask yourself from time to time:
The Pot-Stirrer loves an injustice. He (she) lives to find real or imagined issues within the company, or even with you. He constantly questions decisions, and, like a dog with a bone, won’t let go of something once he’s got his teeth in it. To make matters worse, he just doesn’t seem to be happy until everyone at work is talking about it. The Pot Stirrer is almost always in the middle of workplace morale challenges.
In today’s ultra-transparent world, there is no way in Hell you can expect loyalty from your customers, if you aren’t genuinely loyal to them. And just like the loyalty you have for your friends, it means you have to have their backs, and make sure that you’re always there for them.
The ability to motivate the people around you is a tremendous skill to acquire. But how do you do it? Here are three general strategies you can use to motivate other people:
The things you will learn as a mentor will stay with you all of your life.
The first thing you’ll learn is that the process of teaching and guiding an eager student will have a unexpectedly positive impact on you.
If you work in a large organization, you can sometimes feel like a tiny, invisible piece of a gigantic puzzle. What does it take to get noticed if you’re hoping for career advancement, or even just a little recognition? Here are 5 rules of getting noticed:
Father’s Day is a great time to reflect on how much of a difference we can make in the lives of those around us. Whether you are a parent, a friend, a teacher, a leader, a service provider or just a casual acquaintance, you have the opportunity every day to make a difference in someone’s life.
If you’ve never run a customer service training session for your team, it’s time to put it on your short-term bucket list. But even if you have done training in the past, there comes a time when it should be re-visited. Either way, here are five signs to tell you that its time:
Internal customer service is, to put it simply, the way in which you treat your colleagues. It begins with the awareness that, at any time, in every organization, individuals have to work both independently and interdependently.
