Look Beyond the Customer Transaction
There’s a very common trap that people in customer service/sales roles can find themselves in
Category: Winning with Customers
The DIY Customer
“We’ve decided to go in-house.” This is a sentence that sends shivers down the spines
The Customer Refund
A customer walks into your store with a piece of merchandise, asking for a refund.
The Top 5 Reasons for Not Having Customer Service Training
As odd as this may sound, most companies don’t take the time to provide professional
Winning with Coworkers
How To Deal With Poor Communicators
What do you do when you are working with someone who simply is a
The Cost of a Lost Customer (revised)
Two years ago, in Winning at Work Volume 3, Chapter 19, we demonstrated how to
The Truth about Difficult Customers
In the most general terms, a ‘difficult customer’ is someone who either behaves badly
The Customer Who Misses Meetings
What do you do when you have a customer – either an internal or
Too Many Customers?
As customers, we’ve all experienced it – those times when the number of customers greatly
Customers Who Wait, Then PANIC!
Judy from London wrote: “I am a solicitor. One of my clients chronically sits on
