Category: Winning with Customers

 At the foundation of customer service and successful selling is the willingness and ability to

 There’s a very common trap that people in customer service/sales roles can find themselves in

 “We’ve decided to go in-house.” This is a sentence that sends shivers down the spines

 A customer walks into your store with a piece of merchandise, asking for a refund.

 As odd as this may sound, most companies don’t take the time to provide professional

 Two years ago, in Winning at Work Volume 3, Chapter 19, we demonstrated how to

  In the most general terms, a ‘difficult customer’ is someone who either behaves badly

  What do you do when you have a customer – either an internal or

 As customers, we’ve all experienced it – those times when the number of customers greatly