casting blame may give us some short-term satisfaction, it significantly damages our opportunities and reputations. It disempowers us and tells everyone around that we’re not willing to take ownership.
It’s frustrating when other people’s concepts of time appear to be completely out of sync with yours. It’s one of the things that makes external and internal customer service challenging.
Most of us have ‘internal customers’ – people in our own company who rely on us to provide them with some level of service or support. Unfortunately, just as there are difficult external customers, there are also difficult internal customers.
If you’re like most people, though, even though you know how important the skill of listening is, you’ve probably never taken the time to actively improve that skill.
Before you condemn a customer, colleague or boss for not explaining something well or of not paying close enough attention to your instructions, ask yourself these six things:
“How do you create customer loyalty?” It’s a question I’m frequently asked. It’s a great question, the answer to which is most often ignored when organizations are developing their business strategy.
The Customer Is Always Right. Right? Well, Not Really Most everyone has heard the
Grumpy, whiny, indecisive, loud, argumentative, insensitive, demanding behaviors, to name a few, are all just part of the customer service landscape.
A company can give customers all the deals and bargains and perqs and points in the world, but none of those will create real customer loyalty.
In today’s global village it is not uncommon to find yourself face-to-face, or on the telephone, with a customer who is struggling with your language. It can be a tremendously awkward and frustrating situation for all concerned. If you can’t find an app to help out, here are six rules for overcoming language barriers:
