Winning with Customers
One Rare Customer Service Skill That Will Set You Apart
(Reprinted with permission from The Customer Service Champions Blog) We all know how much
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Category: Winning with People
Winning with Coworkers
How To Deal With Cell Phone People
Cell Phone people. We all know them. They’re texting throughout meetings. They’re talking loudly on
Winning with People
Change Your Words, Change Your World
Like it or not, people judge you based on your language skills. Think about the first impressions you’ve gotten from people you’ve met. In a very short period of time, you might assess them as intelligent, nice, narcissistic, funny, arrogant, friendly, shy – any number of characteristics. A large part of that has come a subconscious interpretation of the way they speak.
Achievement & Success
Good Will, Customer Service & Loyalty
I live in a wonderful small community just outside of Ottawa (Canada’s capital). This
Winning with People
This Is The Only Way To Win An Argument
This is The Only Way to Win an Argument How do you win an
Winning with People
Two Words That Kill Rapport
The ability to build rapport is the hallmark of successful people everywhere. It plays a
Winning with People
Four Rules for Making Good First Impressions
We’ve all heard the old sayings, like “You never have a second chance to make
Achievement & Success
There’s Another Side To The Story
“Why did Susan get the promotion instead of Andrea?” one colleague asks another. “Andrea has
Achievement & Success
Good Things Can Happen When Your Step Up!
I’ve had a lot of very insightful conversations over the last two months with a
Winning with People
5 Signs of a Good Team Player
Here are 5 traits we’ve learned that are common in people who coworkers characterize as great team players:
