Category: Winning with Customers

The Power of Empathy We’ve all been there We’ve all experienced the truism that

Most of us have heard the old saw, “It’s not what you say, but

How to Deal with a Swearing Customer There are a lot of things we have

We all, at times, find ourselves with the need to influence somebody. We need

There’s a widely held belief that fundamental etiquette in the workplace has been in a

People in sales-related occupations often encounter customers who really would prefer to be left alone.