The No Respect Customer
A lot of readers have asked what to do about customers who don’t seem
Category: Winning with Customers
The Power of Empathy
We have all experienced the truism that life doesn’t always go quite as smoothly
Customer from Hell: Special Needs
Every now and then you find yourself having to deal with the ‘special needs’
The Business Lunch
When you hear the term ‘business lunch’, it conjures up images of wheeler-dealers swilling
People Hot Buttons
We all, at times, find ourselves with the need to influence somebody. We need
Winning with Customers
3 Ways to Prevent Customer from Hell Experiences
3 Ways to Deal With a Customer From Hell [Reprinted with permission from The Customer
3 Critical Etiquette Tips
There’s a widely held belief that fundamental etiquette in the workplace has been in a
The Browsing Customer
People in sales-related occupations often encounter customers who really would prefer to be left alone.
