Category: Winning with Customers

Judy from London wrote: “I am a solicitor. One of my clients chronically sits on

There’s widespread belief that customer loyalty is a thing of the past. Customers, we are

Winning with Customers

How to Deal With the Blame-Storming Customer We’ve all seen this customer. This is

We’ve discussed words a number of times in Winning at Work – how negative

Every now and then you bump into a customer who is just never happy.

Try this exercise. The next time you’re walking down the street, try and make

There are a number of studies telling us that, in the overwhelming majority of cases

Debra from Tennessee wrote: “We have this one client who wants to negotiate everything.

Dealing With Contrarian Customers Contrarian customers are the ones who seem intent on challenging

Every now and then you encounter a customer who just can’t seem to make