Customers With No Loyalty
There’s widespread belief that customer loyalty is a thing of the past. Customers, we are
Category: Winning with Customers
Winning with Customers
The Blame-Storming Customer
How to Deal With the Blame-Storming Customer We’ve all seen this customer. This is
The way of words
We’ve discussed words a number of times in Winning at Work – how negative
The Whining Customer
Every now and then you bump into a customer who is just never happy.
The Eyes Have It
Try this exercise. The next time you’re walking down the street, try and make
3 Ways to Avoid Customers from Hell
There are a number of studies telling us that, in the overwhelming majority of cases
Winning with Coworkers
Walk on the Lighter Side
Perhaps the single most effective way to create a positive first impression or establish
The Negotiating Customer
Debra from Tennessee wrote: “We have this one client who wants to negotiate everything.
The Contrarian Customer
Dealing With Contrarian Customers Contrarian customers are the ones who seem intent on challenging
The Indecisive Customer
Every now and then you encounter a customer who just can’t seem to make
