Don’t Push People’s Cold Buttons


Back in chapter 2, we talked about Hot-Buttons – things that consistently

have a positive impact on others’ states. We all have them, and they vary from person to person. The same is true with Cold Buttons. Cold Buttons are words, phrases and actions that will frequently create a negative impact on someone’s behavior or attitude.

Here are some common Cold Buttons that you should really try to avoid pushing if you want to get along with the people around you:


Don’t feel compelled to always have a ‘better’ story or experience than the other person. Don’t even try and match it. When you do this, you
can trivialize their message.

Remaining expressionless

When you don’t make an effort to be responsive to others through your face and body language, you send the message that they are unimportant. Smile, for goodness sake!

Correcting people

Comments? We'd Love to Hear Them!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Search by Category

Is Your Voice
Holding You Back?

Do you sometimes struggle with:

  • People not taking you seriously?
  • Difficult or emotional customers?
  • Getting people to listen?
  • Establishing credibility?
  • A stalled career?

You Need To Master Your Voice

Have you ever listened to a recording of your own voice and thought, “That’s me?”

It is, and it may be holding you back without you even knowing it. That’s why Belding Training created the powerful new Voice Mastery course.

Voice Mastery for Telephone & Business

Voice Mastery shows you how to control your voice, and use it tactically.

Enhance your:

  • credibility
  • ability to persuade
  • negotiation outcomes
  • ability to control emotional situations

Register today to begin leveraging the science of Voice Mastery.

Winning at Work

Is Winning At Work Coming to your Mailbox?

Sign up today for free weekly (sort of…) tips, tools and advice on success, and dealing with customers, employees, coworkers, bosses and more!

No spam. Just good stuff.

Join the Winning at Work community of over 10,000 people from 60+ countries!

%d bloggers like this: