Don’t Be The Emailer From Hell

 

Too much email

Over the last few years we’ve had an increase in questions regarding the use and abuse of email. Here are seven really basic – yet critical etiquette rules of email that you need to follow:

1. Keep the text simple.

Use a black, 10-12 point font – Arial, Helvetica, Times New Roman or similar. Save your favourite shade of purple and the 14 point flowery font for your personal emails if you must use them at all. They are hard to read, and look unprofessional. Don’t worry about 10 point being too small to read for some people – they can adjust it at their end if that is an issue.

2. Use upper-lower case.

Just like in a normal letter!

a) ALL UPPER CASE IS HARD TO READ AND LOOKS LIKE SHOUTING.

b) all lower case looks like you don’t care.

3. Don’t use cc as a weapon.

Sometimes people will cc someone’s superior to send the passive-aggressive message, “Your boss knows I sent this to you, so you better not ignore it.” All this really does is creating friction between you and the other person. If you have an issue with someone, deal with it face to face. Don’t play games.

4. Use the phone!

In difficult situations, respond to an email with a phone call whenever possible. Issues are almost always resolved faster.

5. Spell check everything!

It only takes a second.

6. Acknowledge every email within 4 hours

Even if you can’t provide the senders with the information they need, let them know you’ve received their message.

7. Don’t write anything you don’t want the whole world to see.

Once it’s left your computer, it’s out of your control, so be careful!

There’s a lot more, of course, and we’ll try to get to them all eventually. The way in which you compose your email – the words and formatting you choose – says as much about you as the content. It’s very easy, if you’re not careful, to have a ‘tone’ in your email that you don’t intend. It really is worth taking the extra few moments to do it right.

Comments? We'd Love to Hear Them!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Search by Category

Is Your Voice
Holding You Back?

Do you sometimes struggle with:

  • People not taking you seriously?
  • Difficult or emotional customers?
  • Getting people to listen?
  • Establishing credibility?
  • A stalled career?

You Need To Master Your Voice

Have you ever listened to a recording of your own voice and thought, “That’s me?”

It is, and it may be holding you back without you even knowing it. That’s why Belding Training created the powerful new Voice Mastery course.

Voice Mastery for Telephone & Business

Voice Mastery shows you how to control your voice, and use it tactically.

Enhance your:

  • credibility
  • ability to persuade
  • negotiation outcomes
  • ability to control emotional situations

Register today to begin leveraging the science of Voice Mastery.

Winning at Work

Is Winning At Work Coming to your Mailbox?

Sign up today for free weekly (sort of…) tips, tools and advice on success, and dealing with customers, employees, coworkers, bosses and more!

No spam. Just good stuff.

Join the Winning at Work community of over 10,000 people from 60+ countries!

%d bloggers like this: