Be there for the “little people”
There’s an age old wisdom that says you can gauge someone’s character by the
There’s an age old wisdom that says you can gauge someone’s character by the
Try this exercise. The next time you’re walking down the street, try and make
Most of us have heard the old saying, “If you can’t say something nice
There is perhaps no single action in the business world that creates a connection
One of the exercises we do in our team building programs revolves around participants
There is a competitive aspect to every work environment. Whether it’s trying to win
It shouldn’t come as a surprise to anyone that people generally respond positively to
Expressing empathy with other people doesn’t mean you have to fawn over them or gush. It’s about communicating that you understand and care
Back in chapter 2, we talked about Hot-Buttons – things that consistently have a