There’s a great book by Olivia Fox Cabane entitled The Charisma Myth. In it she talks about the power of charisma and some of the behaviours we can adopt to create a more charismatic presence. One of the things she cautions against is being a “Bobblehead.”

It’s something we are all guilty of at some time or another. We nod our heads too quickly or too often to validate someone else’s point of view or opinion. It’s a well intended gesture. We want people to know that we’re listening. The unfortunate side effect of bobbleheading is that people can get the impression that you’re not really giving due consideration to the things they are saying. They see the nodding as reflexive, and think you’re not paying attention.

Here’s an exercise for the next time you’re in a meeting or talking with someone: When they’re speaking, force yourself to keep your head perfectly still, maintain strong eye contact and listen carefully. When they’re finished talking, count to a full two seconds, then slowly nod your head twice in agreement.

The impact of this anti-bobbleheading technique can’t be understated. You’ll be perceived as confident, and when it’s your turn to speak, you will find that your words are received with a great deal more credibility. Bobbleheading is a tough habit to break, but if you can do it, you will be pleased with the results.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Search by Category

Internal Customer Service Training

Internal customer service training

IMPROVE:

  • Employee engagement, enjoyment and retention
  • Collaboration, team alignment, workflow and efficiency

REDUCE:

  • Communication errors
  • Workplace stress
  • Workplace conflict
  • Employee turnover

 

Learn more about Belding Training’s globally-acclaimed Internal Customer Service training

Winning at Work

Is Winning At Work Coming to your Mailbox?

Sign up today for free weekly (sort of…) tips, tools and advice on success, and dealing with customers, employees, coworkers, bosses and more!

No spam. Just good stuff.

Join the Winning at Work community of over 10,000 people from 60+ countries!