Outward focus is our guide to staying on the tightrope. When your customer is the focus of your thoughts, actions and words, creating outstanding customer experiences becomes easier. But it’s not easy.
An outward focus, defined simply, is placing the needs of other people at a higher priority than our own. The classic example is the story of Sir Walter Raleigh
Before you condemn a customer, colleague or boss for not explaining something well or of not paying close enough attention to your instructions, ask yourself these six things:
Want to be more effective and efficient in your communications and your work relationships? Try picking up the phone. You’ll be surprised at the difference it will make.
“How do you create customer loyalty?” It’s a question I’m frequently asked. It’s a great question, the answer to which is most often ignored when organizations are developing their business strategy.
It’s a valuable exercise to occasionally turn our focus a little more inward. The truth is, many of the challenges we have with other people can have origins right in our own little brains.
Here are five questions you should ask yourself from time to time:
The Pot-Stirrer loves an injustice. He (she) lives to find real or imagined issues within the company, or even with you. He constantly questions decisions, and, like a dog with a bone, won’t let go of something once he’s got his teeth in it. To make matters worse, he just doesn’t seem to be happy until everyone at work is talking about it. The Pot Stirrer is almost always in the middle of workplace morale challenges.
In today’s ultra-transparent world, there is no way in Hell you can expect loyalty from your customers, if you aren’t genuinely loyal to them. And just like the loyalty you have for your friends, it means you have to have their backs, and make sure that you’re always there for them.
The ability to motivate the people around you is a tremendous skill to acquire. But how do you do it? Here are three general strategies you can use to motivate other people:
The things you will learn as a mentor will stay with you all of your life.
The first thing you’ll learn is that the process of teaching and guiding an eager student will have a unexpectedly positive impact on you.
