casting blame may give us some short-term satisfaction, it significantly damages our opportunities and reputations. It disempowers us and tells everyone around that we’re not willing to take ownership.
A mentor is an individual you respect, and who excels in the skills and disciplines you’re seeking to develop. They are guides, voices of reason, motivators, and a friendly ear. Mentors are invaluable assets in virtually every aspect of your career.
How can you defend yourself against stressful situations? One of the best ways is to make sure that you are mentally prepared for the things life throws at you. Here are two things you can do to help you be ready for stressful times.
The dynamics of dealing with a group of people is quite different than dealing with an individual. Here are a few do’s and don’ts to keep in mind
The Rare Mindset That Successful Leaders Share It was 25 years ago. My business
It’s no accident that these are the people we turn to when whenever a decision needs to be made. The skill of being decisive creates respect and trust, and one of the core qualities that employers look for when hiring or promoting. It is also key component of being perceived as competent – which tells customers and colleagues that they can trust you.
You probably know at least one or two Power-Ups in your work. They’re easy to spot when you know what you’re looking for. When one of these remarkable individuals show up in our customer service training or leadership development courses, you can literally feel the energy level rise in the whole group. They have the same effect in their workplace.
The ability to break through the talking and actually get things done is the hallmark of all highly successful people.
One of the reasons that this experiment works so quickly and the results are so dramatic is that good listeners are in incredibly short supply. The reality is that most people prefer talking – and most of us aren’t nearly as good at listening as we think we are.
Outward focus is our guide to staying on the tightrope. When your customer is the focus of your thoughts, actions and words, creating outstanding customer experiences becomes easier. But it’s not easy.
