Shaun Belding 2026 Keynote topics

CUSTOMER EXPERIENCE — CUSTOMER SERVICE — LEADERSHIP — WORKPLACE

Shaun’s popular keynote presentations draw from over 30 years of helping organizations transform their customer experience, service, leadership and workplace cultures.

His entertaining presentations are customized to the audience, combining powerful new insights, humor, and memorable examples. Everyone walks away with new insights and tangible takeaways.

These are some of the speaking topics Shaun is focusing on for 2026:

The Difference You Make

It’s easy to forget how much of a difference a single action or gesture by a single person can make in a customers’ experience.

In this presentation, Shaun paints an unforgettable picture of the impact one individual can have in the lives of customers, and the loyalty to a company.

People Leadership in an AI Future

AI is accelerating faster than most organizations can absorb. The risk isn’t the technology — it’s people feeling left behind while technology is moving ahead. When leaders focus only on efficiency, they miss the human transition that ultimately determines the value AI actually delivers.

This keynote explores how proactive people leadership bridges that gap. Shaun shares how leaders can create vibrant cultures that stay positive, productive, and forward-thinking — even as roles, expectations, and tools for success evolve.

Customer Service from the Inside Out

We know how important customer service is, but we often forget the internal engines that actually make things run. When internal customer service breaks down, bad things happen.

In an entertaining and fast-paced session, Shaun reveals why internal customer service is the missing link in most CX strategies, and how adopting it reduces friction, breaks down silos, and gets teams working with each other instead of around each other.

The Power of Ownership

The willingness and courage to take ownership sends a clear message about your integrity. Customers, coworkers, and employees don’t expect perfection — but they do expect responsibility.

In this keynote, Shaun shares vivid examples of how taking ownership creates a positive impact — not just when things go wrong, but in everyday moments. The result is trust, loyalty, and relationships that last a lifetime.