Chief Customer Officer
The Missing Piece To Your Executive Team
Belding's Fractional CXO Program
What is a Fractional CXO?
A fractional Chief Experience Office is a highly qualified, senior level role for companies wanting to develop and strengthen long term customer loyalty – but don’t have an existing need for a full-time CX executive.
The Benefits Of A Fractional CXO
A Fractional CXO helps drive business results through greater customer and employee loyalty. The focus is on improving customer connection, reducing customer and employee churn, and creating a tangible brand difference.
The Belding Group’s Fractional CXO Program
Shaun Belding, Belding Group CEO, is available for select engagements as a fractional CXO for companies looking to establish a more consistent customer-centric culture. In this role, he will:
- Provide an objective customer experience assessment of the company
- Identify potential business results from CX improvement
- Create a long-term strategic path with milestones and metrics
- Provide executive guidance and leadership alignment
- Collaborate with company departments in CX initiatives
- Identify opportunities within company operations that will enhance customer loyalty
Engagements range from six months to two years.
Who This Is For
Belding’s Fractional CXO service is designed for organizations that:
- Need CX leadership but not a full-time CX executive
- Want customer experience to produce stronger business results
- Have departments working in silos
- Collect customer feedback but struggle to act on it
- Have inconsistent service delivery