Customer service training and mystery shopping

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What we do

The Belding Group helps companies create, drive and measure employee performance and customer service.

The Belding Group has two divisions. RetailTrack Mystery Shopping provides world-class mystery shopping services through the United States and Canada.  Belding Training works globally - designing and delivering award-winning customer service and employee performance training. The Belding Group's extensive global client list ranges from Fortune 100 companies to small, independent businesses. Our expertise includes corporate, retail, call center, service and public sectors.

A little history

The Belding Group of Companies began in 1991 as The Consortium, a Canadian training and consulting company focused exclusively on retail sales and customer service.  Shaun Belding was the managing partner. The entertaining, fun, yet powerful customer service training formula propelled the company to immediate success. Shortly after, the mystery shopping division, STOREcheck (one of the first of its kind in North America) was born.

In 1997, Belding Skills Development Corporation was formed, with a broader training focus. The sectors expanded beyond retail to include all business sectors, and the skills being trained broadened to include teambuilding, leadership and a wide selection of management skills. The mystery shopping division was established as a separate company - RetailTrack Mystery Shopping & Consulting.  RetailTrack continued to build a wide reputation for the responsiveness of service and an extraordinarily high quality in project management and results.

The international success of Shaun Belding's best-selling Winning with the...from Hell book series increased the global demand for Shaun's expertise and the superior services offered by each company. So in 2005, Belding Training and RetailTrack were re-merged as divisions of The Belding Group of Companies Inc.  It was decided that the sole focus of the company would be on customer service - and all of the skills and leadership qualities that support a customer-focused organization.

Over the years, The Belding Group has won international awards, and has established itself as the world-leader in strategic customer service development.  Shaun Belding is recognized as a leading expert on customer service, and is a highly sought-after customer service keynote speaker

How to contact us:

You can contact the Belding Group of Companies

By mail

300 Earl Grey Dr. Ste 300
Kanata, ON (Canada) K2T 1C1

By telephone


By email